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Travel Advisory : COVID-19Â
Travel Advisory : COVID-19Â
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Updated 14 September 2020
New Zealand's Alert Levels will see New Zealand remain at Alert Level 2.
These restrictions are currently planned to be in place until midnight Wednesday 23rd September 2020 for Auckland with the rest of the country looking to move to Alert Level 1 on Monday 21st September 2020. Further information can be found here. 
Unfortunately, this may impact your travel plans with us, so we wish to advise of the following:
- Under Alert Level 2, all branches will continue to process pick-ups and drop-offs within usual business hours. Find out more information about our contactless processes here.
- If you are impacted by the new alert levels and wish to cancel or return early, please contact us to discuss your situation.
The safety of our customers and crew is incredibly important to us. We encourage all visitors to be kind to one another and have patience with other customers and our teams as we work within these restrictions. Anyone dropping off a vehicle should register themselves using the NZ COVID Tracer app. 
We will be reviewing our guidelines as more information emerges and will continue to post updates here on the website.
ON THE ROAD WITH US NOW?
Supporting our customers who are out on the road with us right now is our priority.
If you are currently out on the road with us and need to talk with us, please contact us on 0800 081 032. Our team are receiving a high volume of calls, so we ask that you be patient as we aim to reach our customers.
Supporting our customers who are out on the road with us right now is our priority. Please do not use this phone number if you have a booking with us but are not yet travelling with us, please use the booking enquiry form below.