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Prioritising Wellbeing
The safety of our customers and crew is incredibly important to us whilst delivering a safe and swift vehicle pick-up process and customer experience. We encourage all visitors to be kind to one another and have patience with other customers and our teams as we work out the best way to work in the new normal.
Physically Distant, Not Socially Distant
Contactless check-in, pre-arrival trip accessories support and staff and visitor registers at all of our branches; where possible we aim to have the small stuff dealt with ahead of pick-up, leaving only smiles and keys left to exchange in branch.
Contactless Transaction, Pick Up & Trip Support
Contactless check-in, pre-arrival trip accessories support, and technology driven vehicle familiarisation allow us to reduce physical contact.
At our branches
In line with government guidance, we ask that our customers wear a mask and social distance when visiting our branch areas.
Covid-19 Cleanliness Guarantee
Our cleaning and hygiene practices are already robust, but we are supplementing them with extra measures. These efforts have been recognized through our Covid Clean certification approved by Qualmark. An accreditation that recognises the processes and procedures currently being undertaken meet COVID-19 requirements, as set out by the New Zealand Government and associated entities recognized by the World Travel & Tourism Council (WTTC).
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thl RoadTrip app
The ‘thl RoadTrip app’ is available via the Google Play and Apple App Store. It's packed with everything you need to familiarise yourself with the vehicle, New Zealand, and everything in between.
24/7 On Road Care Team
24/7 on-road care, which allows us to be a click or a call away from you at all times; ensuring you are confident on the road.