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Prioritising Wellbeing
The safety of our customers and crew is incredibly important to us whilst delivering a safe and swift vehicle pick-up process and customer experience. We encourage all visitors to be kind to one another and have patience with other customers and our teams as we work out the best way to work in the new normal.
Physically Distant, Not Socially Distant
Contactless check-in, pre-arrival trip accessories support and staff and visitor registers at all of our branches; where possible we aim to have the small stuff dealt with ahead of pick-up, leaving only smiles and keys left to exchange in branch. 24/7 on-road care allow us to be a click or a call away from you at all times.
Contactless Transaction, Pick Up & Trip Support
Contactless check-in, pre-arrival trip accessories support, and technology driven vehicle familiarisation allow us to reduce physical contact.
Contact tracing
We will ask all visitors that enter our branches to record their name and phone number for contact tracing purposes only. We also have a record of our staff onsite at any given day and time.
Covid-19 Cleanliness Guarantee
Our cleaning and hygiene practices are already robust, but we are supplementing them with extra measures based on advice from the World Health Organisation and national health authorities. All our campervans receive a thorough deep clean using appropriate disinfectants.
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thl RoadTrip app
The ‘thl RoadTrip app’ is available via the Google Play and Apple App Store. It's packed with everything you need to familiarise yourself with the vehicle, New Zealand, and everything in between.
24/7 Reservations Team
Our reservations teams are available around the clock 24/7 to help you book the ultimate road trip. You can reach them through our Webchat, via phone or email.