Liability Options

Exclusions from liability cover

It’s important to be aware that there are some situations where the hirer is responsible for the total cost of any damage in the case of an accident, even if the Liability Reduction Option or the Inclusive Pack have been purchased. Hirers are responsible for all costs related to:

• Damage caused willfully or by negligence
• The vehicle being driven under the influence of drugs or alcohol
• Damage associated with an event where the hirer has been charged by local authorities for not abiding by local road rules
• Recovering a vehicle from a situation which the hirer could have prevented. Eg. If the hirer abandons the vehicle or if the vehicle is bogged or submerged.
• Damage to the top or underbody of the vehicle, unless the Liability Reduction Option or Inclusive Pack have been purchased
• Single vehicle rollover damage, unless the Inclusive Pack has been purchased
• Damage caused by the vehicle being loaded in excess of permissible limits
• Damage caused by drivers not identified on the rental agreement, who have an invalid driver’s license or who have a learners or probationary license
• Damage caused by the incorrect use of snow chains
• Damage associated with the incorrect use of fuel, including the use of biofuel
• Damage caused by hirers pets
• Damage which is caused or contributed to by a breach of the Rental Agreement by the hirer

This is a summary of the exclusions. For a full list please refer to the Rental Agreement.

Road user charge recovery fee - what is it?

The Road User Charge Recovery Fee is payable on diesel vehicles upon vehicle return. The Road User Charge Recovery Fee is included in the Re-fuelling Pack.

If the Re-fuelling Pack is not selected, the Road User Charge Recovery Fee will be calculated and collated on return of the campervan based on the kilometres travelled during the hire.

The charges per 100km is $8.04

Britz reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

Credit cards

A non-refundable 2.7% administration fee applies to all Visa and MasterCard transactions or 5.4% for American Express. A customer’s credit or debit will be required for the purposes of the Credit Card Authority. The credit or debit card holder is jointly and severally liable for any damage to the rental vehicle.

Don’t forget to check that your credit card has the funds available and that the amount does not exceed your daily withdrawal allowance.

Credit card authority

On pick of your motorhome, a credit card authority will be taken. See rental agreement for more details.

*If the agreement is breached and this causes or contributes to damage or exclusions apply, the customer is responsible for all damage. Please refer to the Rental Agreement

Public holiday surcharges

A $115 surcharge will apply to all rentals picked up and/or dropped off on the public holidays.

Location Fee

An additional location fee of NZ$250 applies to all campervans picked up or dropped off in Queenstown. 

One Way Fee

The fees applicable to one-way rentals are as follows: 

(a) Where pick up originates from Auckland and returns to Christchurch or Queenstown and pick up is between: 1. 1 April and 30 September - a one-way fee of NZ$180 applies; 2. 1 October and 31 March - a one-way fee of NZ$280 applies.

(b) Where pick up originates from Christchurch or Queenstown and returns to Auckland and pick up is between: 1. 1 April and 30 September - no fee applies; 2. 1 October and 31 March - a one-way fee of NZ$180 applies.

(c) Where pick up originates from Christchurch and returns to Queenstown and pick up is between: 1. 1 April and 31 March - a one-way fee of NZ$180 applies.

(d) Where pick up originates from Queenstown and returns to Christchurch and pick up is between: 1. 1 April and 30 September - no fees apply; 2. 1 October and 31 March - a one-way fee of NZ$85 applies.