Travel Advisory - COVID-19. More info.

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Flexible Bookings with Britz

COVID-19 Protection & Cancellation Policy

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The below tables provide a breakdown of our flexible travel terms and our COVID-19 Protection framework policy we have in place throughout New Zealand.

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Britz Campervans New Zealand Terms

Region

New Zealand

Deposits

Secure your booking for $1 (per vehicle hire)

Cancellation terms for new bookings travelling up to 31 March 2022

· If cancelled up to 7 days prior to pick up: No Fee

· If cancelled 6 to 1 days prior to pick up: 50% of Gross Rental

· If cancelled on day of pick up or No Show: 100% of Gross Rental

· If Vehicle is returned early: No refund available

Travel disruptions for new bookings travelling up to 31 March 2022

If COVID-19 restrictions prevent you from collecting your camper, Britz Campervans will waive cancellation fees or refund monies for any days unused. ​Note that credit card administration fees, if applicable, are non-refundable.

Cancellation terms for new bookings travelling from 1 April 2022

· If cancelled up to 61 days prior to pick up: No Fee

· If cancelled from 60 to 22 days prior to pick up: 10% of Gross Rental

· If cancelled from 21 to 7 days prior to pick up: 20% of Gross Rental

· If cancelled 6 to 1 days prior to pick up: 50% of Gross Rental

· If cancelled on day of pick up or No Show: 100% of Gross Rental

· If Vehicle is returned early: No refund available

Travel disruptions for new bookings travelling from 1 April 2022

If COVID-19 restrictions prevent you from collecting or returning your camper, Britz Campervans will provide a credit note to the value of any applicable cancellation fees, or if you are already travelling, to the value of unused days. Credits will be valid for 12 months.

COVID Protection Framework Policy
From December 3rd 2021 Vaccination Passes are mandatory for customers picking-up and dropping off at our branches. Our policy is as follows

  • From December 3rd all customers picking-up or dropping-off at our branches will need to be fully vaccinated against COVID-19, as shown on your “My Vaccine Pass” (or an equivalent pass recognised by the New Zealand government), when they arrive. The above applies to ages 12 years and 3 months, or older. We will also be asking our customers to follow our COVID Peace of Mind guidelines. This includes scanning-in on arrival, wearing a mask and social distancing.
  • For customers that have an existing booking with us, that was made before December 3rd and are intending to pick-up of drop-off a vehicle at any of our branches after December 3rd and are un-vaccinated, we will do our upmost to reasonably accommodate a safe pick-up and drop-off arrangement. Please contact our reservations team to discuss your options on: 0800 081 032
  • For customers who make a booking after December 3rd and are looking to cancel after learning of our COVID-19 Protection & Booking policy and are unable to pick-up their vehicle, then you will be subject to our standard cancelation terms outlined in the table above.

 

If you are a customer travelling from Australia to New Zealand over the coming months, we advise that you review government guidance ahead of your travel to support you with preparing for uncertainty: https://covid19.homeaffairs.gov.au/new-zealand-safe-travel-zone

 

Please read our Rental Agreements for full details:

· Britz 2021/22 Rental Agreement

· Britz 2022/23 Rental Agreement

 

Find out more about what we are doing to provide peace of mind during your travels.

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