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Travel within Australia
Many states have or are in the process of easing travel restrictions. To check on where each State is at, please review the links below relevant to you:
Entry into Australia from Overseas
Currently, only Australian citizens, residents and immediate family members are able to travel to Australia. All travelers to Australia are required to self-isolate for 14 days, either at home or in a hotel. Restrictions are in place until further notice.
Further information can be found here.
Branch opening days and hours
Branches are open 7 days a week to meet customers with pre-confirmed bookings and pre-arranged pick-up time slots. Our branch hours are:
- Monday - Sunday: 9:00am - 3:30pm
- Friday late nights 3.30pm-6:00pm - by appointment only
- Branch after-hours is possible upon request - please contact us to arrange
Vehicles must be collected/ returned by 3:30 pm.
COVID SAFE Policy
The safety of our customers and crew is incredibly important to us and your kindness and support is welcomed as we all adjust to the new normal and find the best way to deliver a safe and swift vehicle pick-up process and customer experience. Please see our Peace of Mind Promise for more information.
Cancellations and booking changes
For those who have booked with thl (websites, contact centre or branch)
Please contact our reservations team to discuss cancellation options.
For those who have booked via a travel agent or third party
If you booked with a travel agency or another third party website, please contact them directly.