Covid-19 Travel Advice

Safety and wellness

We deeply care about the health of our customers and crew. This is our commitment to you: you will receive a clean vehicle that meets the highest safety standards (including those needed at this time).

Our cleaning and hygiene practices are already robust. We are supplementing them with extra measures based on advice from the World Health Organisation and national health authorities. These extra measures include: 

• Vehicle cleaning – all our motorhomes receive a thorough deep clean using appropriate disinfectants.
• Contactless pick-up – we are asking all our customers and branch crew to practice social distancing. We have changed our processes so that you can do the introductory ‘walk through’ of your vehicle without close contact with our crew. And we have a 24/7 on-road care team to answer any questions our customers have with motorhome functionality.
• Crew safety standards – any crew you meet will have appropriate equipment and training to keep people safe and the thl environment hygienic.

FAQs - guidelines using a motorhome for self-isolating or emergency housing

thl encourages everyone to be familiar with official Australian government guidelines.

We have put together some advice on self-isolation in a motorhome based on our current understanding.

As the Australian government has advised against all non-essential travel, we are interpreting this to mean that if used for self-isolation, motorhomes must be collected and parked in a stationary location for the duration of the self-isolation period. A stationary location could be on a private property or at a campsite or holiday park. If you need to extend your hire due to the level 4 alert, please contact our reservations team to discuss. 

If you are on the road and are looking to extend your trip for self-isolation please email hosts@thlonline.com.

Do

• Use public transport facilities, and internal flights to get to your point of self-isolation if you are asymptomatic. After the period of self-isolation begins however, you cannot use these again
• If you are planning on staying at a campsite or holiday park, please call ahead to let holiday parks know that you are self-isolating and to understand their policy on how long you must stay for. Some campsites or holiday parks are not allowing self-isolation
• Practice social distancing. This includes avoiding close face-to-face contact, standing two metres away from someone, not being in front of them for more than 15 minutes, and avoiding handshakes, hugging or kissing
• Use supermarket online delivery or “click and collect” services
• Use petrol station “pay at the pump” services

Do Not

• Self-isolate in a non-self-contained motorhome
• Enter into or exit out of any areas that the government may have put into a lockdown
• Invite visitors into your motorhome
• Use shared facilities at a campground such as campsite showers, toilets and kitchens. Your motorhome is self-contained and has toilet, shower and cooking facilities
• Use public bathrooms
• Use public transport facilities

How does the pick-up/drop off process work?

• You can catch public transport to the branch. Please practise social distancing when you do this.
• We have put measures in place to ensure that social distancing guidelines are observed between our customers and crew to keep everyone healthy. Please do not be offended if our crew stand two metres apart from you and keep interactions short. We are also cleaning surfaces and items that you will use more often and encourage you to follow hygiene guidelines, including frequent handwashing and avoiding contact with other people.
• Where possible, please complete our online self-check-in process before you arrive at  our branch.
• When you arrive at our branch, signage will help guide you through the pick-up process. Our crew are also available to answer any questions you may have (from a distance).
• We will need phone and email contact details from you so that we can stay in touch.
• We are regrettably unable to provide a comprehensive show-through of your vehicle, but we will provide you with information to support you during your trip:
• The Quick Vehicle Guide located in the passenger door provides functional information about your vehicle.
•  Our thl Roadtrip App includes show-through videos of your motorhome. You can download it now or at our branch.               
• If you have questions or need assistance on the road, you can call the On Road Care Team 24/7 on 1300 850 805.