Travel Advisory - COVID-19. More info.

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britz campervans frontier 6 berth

Covid-19 Travel Advice

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Updated 12 June 2020

Well fellow travellers, this is a bumpy ride. 2 steps forward and 1 step back for some States and others are up and away.

We are still of the view that there is no better year, than this year to see your own backyard but in some States acting on that desire will have to wait.

But for everyone, now is the time to research your holiday with us and get booking your roadie. There is only $1 deposit and a nice and easy refund policy of 7 days in advance of travel date in case you need to cancel or change your trip.

Our reservations teams are available around the clock 24/7 to help you book your trip. You can reach them through the Webchat, via phone or email. Contact information can be found here. You are also welcome to drop into our branches and speak with our team in person. Find your local branch here.

If you already have an existing booking and want to change or cancel, please contact us here or email us at sales.direct@thlonline.com and we will readily assist you and will process your requests as quickly as possible. 

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Travel within Australia

Many states have or are in the process of easing travel restrictions. To check on where each State is at, please review the links below relevant to you: 

Northern Territory

Queensland

New South Wales

ACT

Victoria

Tasmania

South Australia

Western Australia

Entry into Australia from Overseas

Currently, only Australian citizens, residents and immediate family members are able to travel to Australia. All travelers to Australia are required to self-isolate for 14 days, either at home or in a hotel. Restrictions are in place until further notice.

Further information can be found here.

 

Branch opening days and hours

Branches are open 7 days a week to meet customers with pre-confirmed bookings and pre-arranged pick-up time slots. Our branch hours are: 

  • Monday - Sunday: 9:00am - 3:30pm
  • Friday late nights  3.30pm-6:00pm - by appointment only
  • Branch after-hours is possible upon request - please contact us to arrange

Vehicles must be collected/ returned by 3:30 pm.

 

COVID SAFE Policy

The safety of our customers and crew is incredibly important to us and your kindness and support is welcomed as we all adjust to the new normal and find the best way to deliver a safe and swift vehicle pick-up process and customer experience. Please see our Peace of Mind Promise for more information.

 

Cancellations and booking changes

For those who have booked with thl (websites, contact centre or branch)

Please contact our reservations team to discuss cancellation options.

For those who have booked via a travel agent or third party

If you booked with a travel agency or another third party website, please contact them directly.